|
At BIT Solutions, we believe that computer
systems should always be "available." This means that
you should never have to worry about how you will run your business if
your system is down or not functioning properly. We will work with
you to create a support plan that is both affordable and keeps your
systems running whenever you need them. We offer a number of
different options of how you want to be supported.
|
|
|
|
You call and we will respond
with a certified engineer to review your issues and resolve the
problems. You're Service Level Agreement (SLA) will determine
how quickly we respond to each different type of failure (ie.
critical or non-critical), which best utilizes your support
dollars. We can contract for 24 hours/7 days or 8 hours/5 days
depending on your requirements.
|
|
|
|
We also come to your
offices on a regular schedule, even when you don't call, to
proactively seek issues that may become critical problems if left
unattended. This service creates an environment to prevent
failures before they are apparent.
|
|
|
|
We will purchase and
inventory in our warehouse like or similar products that you
currently have under contract with BIT Solutions. If we can't
fix your system within your SLA time frame, we will install the new
item at no additional cost to you until we can fix your system.
|